Episode 7: The Art and Science of Human Connection: Unpacking Behavioral Science in Healthcare with tanya little

In this episode of The Buzz, host Mike Mosquito and co-host Maureen Nylin welcome Tanya Little, Chief Commercial Officer of Vitality Group. Tanya shares her diverse career journey and emphasizes the importance of human connection in healthcare. The conversation delves into behavioral science, exploring how understanding human biases can influence health decisions and improve outcomes. Tanya discusses the challenges of navigating change in healthcare organizations and introduces the concept of 'super communication' as a tool for effective change management. The episode concludes with practical advice for individuals and organizations on embracing change and building resilience.

Takeaways

Tanya Little emphasizes the importance of human connection in driving outcomes.

Behavioral science helps understand why people make health decisions.

Working with behavioral biases can lead to better health outcomes.

Health plans can benefit from understanding behavioral science.

Change is a journey that requires patience and awareness.

Super communication involves asking deep questions and matching conversation types.

Organizations must align systems to support change initiatives.

Building change resilience is possible at any age with practice.

Awareness of personal biases is crucial in navigating change.

Effective communication is key to successful change management.

Chapters

00:00 Introduction to Tanya Little and Her Journey

02:55 The Intersection of Behavioral Science and Healthcare

06:07 Understanding Behavioral Biases in Health Decisions

08:55 The Importance of Behavioral Science for Health Plans

12:00 Navigating Change in Healthcare Organizations

15:02 Super Communication: A Tool for Effective Change

19:50 Practical Steps for Embracing Change

22:59 Building Change Resilience at Any Age